E-SIM
Why choose our eSIM?
- Get an internet connection without a physical SIM card - no risk of losing it!
- Different durations available, from 8 days to 3 months
- Tethering available. You can use your laptop or other devices in Japan with this eSIM.
- You can order from Europe, Japan, the US or anywhere in the world - no shipping required
- No worrying about your internet connection before your departure to Japan
Please note that the eSIM is a product that requires special handling on your phone to activate. In addition, it is only compatible with a certain number of phones. If you're not familiar with using an eSIM, we advise you to use Pocket WiFi or a physical SIM card instead.
What is an eSIM?
It's a virtual SIM that doesn't need to be inserted into a phone like a regular physical SIM card.
It's a SIM that is integrated with the smartphone, it can be used immediately on the spot through online activation.
Terms of use
- You can only access the internet with this eSIM while in Japan.
- Public WiFi is available in Japan, but it's not as common as in other countries. So if you want to be connected 24/7 during your stay and avoid expensive roaming fees, an eSIM is the perfect solution.
- This service is NOT available for devices that do not support eSIM. Please see our FAQ for more information.
- This service is for internet (data communication) only, and does not include SMS functions or voice services. International roaming is not supported.
- The eSIM is compatible with certain device models, and cannot be used for models that are not supported. Please see the Q&A to check if your device is compatible with our eSIM or not.
- The internet connection is provided with 4G.
Please note: more phones are compatible with the physical SIM card than with the eSIM (see our list of compatible phones and our FAQ below).
How do I use the eSIM in Japan?
- Following your purchase, you will receive your eSIM activation link by e-mail.
- If you're traveling to Japan within 48 hours, you can click on the link immediately to obtain your activation code.
- If you're traveling later, don't click on the link yet, as once you've obtained the activation code, the days of use will automatically start counting down after 48 hours.
- You need internet (wifi or cellular data) to obtain your eSIM activation code: either at the airport when leaving for Japan, or at the airport/hotel when arriving in Japan.
- Follow the user guide sent by e-mail to obtain your activation code and configure it on your phone.
- If you try to connect to the internet immediately after downloading eSIM to your device, please wait a while as sometimes the connection is not established right away. Do not delete eSIM from your device.
What is the cancellation policy for the eSIM?
- Cancellation and refund is not possible once you have received the email with the activation link.
- If you delete your eSIM from your device, you have to order a new one from our website. There is no refund after deleting the eSIM, even if there is a fault with the eSIM or the device used.
FAQ